Making a Reservation: Please request your ride no later than noon the business day before your desired transportation. Pick up address is limited to Schuyler County. Medicaid requests must be received through Medicaid Answering Services (MAS). No direct Medicaid transportation requests are accepted.

Payment: All fares are cash or ticket only and exact change. Currently, month passes are not available for Dial-A-Ride services. Tickets may be purchased in $1.00 increments and used in lieu of cash.

Cancellations: Please call and cancel your ride as soon as possible. Three no-shows, or excessive cancellations may result in a 90 day refusal of transportation.We realize that plans can change at the last minute; therefore, riders are allowed three no-shows in a three month time-frame before transportation is suspended.

• Enhanced door-to-door service is available upon request to a person who may need assistance guiding them to/from their first entrance door to the bus. Drivers may not go through doors or carry packages through doors.
• Personal care attendants or aides travel FREE with the rider provided he/she travels to/from identical places with the rider as reserved. Otherwise, the aide is considered a travelling companion and must pay the appropriate fare.
• Pick up time may be an hour or more before you've scheduled the bus arrival, depending on the number of reservations for the day. Please plan accordingly.
• Confirmation calls are made after 12:00 PM the business day prior to travel. You must have a working phone number for us to leave a message with your confirmed pick up time.
• You may only transport as many packages as you and your riding companions can carry. Riders may use backpacks or collapsible rolling cards to make transporting purchases to/from the bus easier. Drivers are not permitted to assist with packages.