Making a Reservation:

• Please request your ride no later than noon the business day before your desired transportation.
• Pick up address is limited to Schuyler County. 

Payment:

• All fares are cash or ticket only and exact change.
• Monthly passes are not available for Dial-A-Ride services. Tickets may be purchased in $1.00 increments and used in lieu of cash.

Cancellations:

• Please call and cancel your ride as soon as possible.
• Three no-shows, or excessive cancellations may result in a 90 day refusal of transportation.
• We realize that plans can change at the last minute; therefore, riders are allowed three no-shows in a three month time-frame before transportation is suspended.

• Enhanced door-to-door service is available upon request to a person who may need assistance guiding them to/from their first entrance door to the bus. Drivers may not go through doors or carry packages through doors.
• Personal care attendants or aides travel FREE with the rider provided he/she travels to/from identical places with the rider as reserved. Otherwise, the aide is considered a travelling companion and must pay the appropriate fare.
• Pick up time may be an hour or more before you've scheduled the bus arrival, depending on the number of reservations for the day. Please plan accordingly.
• Confirmation calls are made after 12:00 PM the business day prior to travel. You must have a working phone number for us to leave a message with your confirmed pick up time.
• You may only transport as many packages as you and your riding companions can carry. Riders may use backpacks or collapsible rolling carts to make transporting purchases to/from the bus easier. Drivers are not permitted to assist with packages.